Why Choose Solace

Peace of Mind | Simplify Your IT | Strengthen Infrastructure

Client-Focused IT That Works for You

Fast, Reliable Support

We pride ourselves on quick response times. Whether it’s a minor glitch or a major outage, our team is ready to jump in—fast.

No Tech Talk, Just Clear Answers

We speak your language. Our team avoids jargon and explains solutions in plain English, so you always know what’s happening and why.

Customized Solutions, Not Cookie-Cutter Fixes

Your business is unique. We tailor every solution to your goals, systems, and workflows.

Proactive Monitoring & Maintenance

We don’t just fix problems—we prevent them. Our systems monitor your environment 24/7 to catch issues before they impact your business.

Dedicated Account Managers

You’ll have a single point of contact who knows your business inside and out. No bouncing between departments or repeating yourself.

Predictable Costs, No Surprise Bills

If you choose our flat-rate Managed Services package you’ll never be hit with unexpected charges. You get unlimited support, all for one predictable monthly fee.

Chosen by Microsoft to Lead the Way

When Microsoft needed experts to represent their platform, they chose Solace. That’s the kind of trust and credibility we bring to every client relationship.

What Our Clients Say

Proof in Performance

Our clients say it best. From fast response times to clear communication and dependable results, businesses trust Solace IT Solutions to keep their technology running smoothly. Here’s what they have to say about working with us.

      EXCELLENT  
   Based on 41 reviews 
    
 
 
 
   
 
 
       Posted on Google  
    Paul Cal 
 
 
 
 Trustindex verifies that the original source of the review is Google. Zac T. at Solace IT Solutions provided me outstanding IT support on a complex issue that involved a number of steps.  The problem involved new hardware, new drivers, and remote access.  Zac resolved the issue quickly and completely, as he has done on numerous occasions before.  The team at Solace IT Solutions is great--excellent, prompt, professional, and courteous service every time.  The Solace IT team ensures a problem is resolved completely before closing any ticket.  Thank you again for your excellent service.
  
 
      Posted on Google  
    L Ziglar 
 
 
 
 Trustindex verifies that the original source of the review is Google. Megan, at Solace IT Solutions is the best!  She is always friendly and easy to talk to about any IT issues that arise.  Always ready to find a solution to any problem that we are having.
  
 
      Posted on Google  
    M W 
 
 
 
 Trustindex verifies that the original source of the review is Google. Solace provides fantastic customer service.  In person and remote assistance are always on point.  We greatly appreciate their quick response time and extensive IT knowledge!
  
 
      Posted on Google  
    JI-YON HUH 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great Team Work! Thank you Megan, Brandon and Solace IT Solutins!
  
 
      Posted on Google  
    Bradley Ball Architecture 
 
 
 
 Trustindex verifies that the original source of the review is Google. We have been using Solace for several years now and, their service and support has been excellent. Their IT Specialist are usually able to fix any of our issues with one call in a timely manner. They also handle our server and computer integration for the business. I highly recommend them!
  
 
      Posted on Google  
    Jamie Brown 
 
 
 
 Trustindex verifies that the original source of the review is Google. Always a good experience with Solace. Quick responses and fixes the issues in a timely manner.
  
 
      Posted on Google  
    Melanie Saramaha 
 
 
 
 Trustindex verifies that the original source of the review is Google. Steve Taylor at Solace is always immediately on top of an issue you may encounter.  All of the staff at Solace are like this.   They are fantastic.
  
 
      Posted on Google  
    Amy Hawk 
 
 
 
 Trustindex verifies that the original source of the review is Google. Solace IT Solutions is a great asset to our firms administration, as they are always quick to respond to any issues and get issues resolved in a timely manner.  Jody Corn is top-notch when it comes to answering any questions and concerns we have with our computer system.  I highly recommend anyone with the need for great service to contact Solace.
  
 
      Posted on Google  
    Penny Russ 
 
 
 
 Trustindex verifies that the original source of the review is Google. Megan is always responsive and helpful.
  
 
      Posted on Google  
    Jacqueline Carpo-Harmon 
 
 
 
 Trustindex verifies that the original source of the review is Google. I wanted to share my experience with Solace IT. They take care of our company  IT needs. The entire team is amazing at what they do. Zac provided excellent support when there was an issue concerning my computer. He was very knowledgeable friendly and response time was very fast. He gets five gold stars from me! Jacqueline Carpo-Harmon CRL Clemmons NC
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

Got any questions?

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Have More Questions?

What makes Solace IT Solutions different from other IT providers?

We combine fast response times, clear communication, and customized solutions with a team of certified experts who genuinely care about your success. No tech jargon—just real support.

Why should I choose Solace over a break-fix IT provider?

Unlike break-fix providers who only show up when something goes wrong, Solace offers proactive, ongoing support. We monitor your systems 24/7, prevent issues before they happen, and provide unlimited helpdesk access—all for one predictable monthly fee.

What kind of businesses benefit most from Solace Managed Services?

We work with businesses of all sizes—from small offices to multi-location enterprises. If you value fast support, clear communication, and a partner who understands your goals, Solace is a perfect fit.

What kind of experience can I expect working with Solace?

Expect a partnership—not just a provider. We’re responsive, transparent, and easy to work with. From day one, our team is focused on making your IT experience smooth, stress-free, and aligned with your business goals.