336-904-9100

Why Solace IT?

We are the team Microsoft chooses.


We take great pride in being the team that Microsoft chooses. Our leadership team regularly speaks at Microsoft events, and our firm is tapped to provide service to customers on behalf of Microsoft. In addition, some other reasons to choose us, which are important, are:

We are INNOVATORS.
We are the team Microsoft chooses.  Solace is a team of innovators who have been chosen by Microsoft to implement new products while being the liaison between developers and users.  We are always looking to grow our knowledge and become experts within our industry.

We treat our clients like partners, listening to their needs and EXCEEDING EXPECTATIONS.
We believe it is very important to listen and address the needs of our clients.  We may be the experts, but our clients understand their industry better than anyone. We listen and strive to exceed their expectations.

We have a great team that loves to HAVE FUN.
Happy Employees – Happy Clients! Our team works hard every day to make sure our clients are top priority, while still finding ways to have fun.

We pride ourselves on our CRAFTSMANSHIP.
Our solutions and service are the core of our business. Every member of our team is proud of their work and the service they provide.

We hold ourselves ACCOUNTABLE.
We stand behind our work and always make it right. We want our clients to trust our work and know we will always provide the best solutions for their needs. And if they are not satisfied, we will find a way to make it right.


Company Statistics

  • 67 Managed Clients
  • Resolved over 64,000 support tickets in 2019

Expertise and Certifications

MICROSOFT GOLD PARTNER

CERTIFICATIONS

  • MCSE – Microsoft Certified Solutions Expert
  • MCSA – Microsoft Certified Solutions Associate
  • MTA – Microsoft Technology

STORAGECRAFT CERTIFIED MASTER ENGINEER – Storage Craft Backup Utilities

DATTO CONTINUITY SPECIALIST – Datto Backup & Recovery Utilities

Chris Oakman speaking at Microsoft Event

WHAT PEOPLE
ARE SAYING
ABOUT US

“Having been long dissatisfied with our previous IT support consulting company, we were merely biding our time til the end of the contract period. Mid-March 2020, we realized very quickly that we were going to sink without responsive IT support. We decided to absorb the extra costs of two IT contracts and engaged Solace ITS to help. I cannot even begin to tell you how quickly & competently the entire staff at Solace handled our conversion to their support structure. And we even doubled our computer count from 25 to 45. The entire staff was so accommodating, efficient and helpful. Our transition was seamless, even in the midst of the onset of the COVID-19 pandemic crisis. Now our staff is working from home with working computers with reliable remote access! With such a wonderful experience, it’s difficult to identify a “best” but one of my favorite parts is that I am now almost free of any IT day-to-day trouble shooting and Solace is handling all of the IT, computer and remote access issues. With complete confidence, I can now say, when asked for IT help, “You need to contact Solace for that.” And I know it will be addressed fully and quickly.”

Saja M.
Greensboro, NC

“We engaged with Solace IT to help migrate emails from a few different sources and consolidate everything on the Microsoft Exchange platform. They were very helpful every step of the way and were able to transition everything smoothly with no data loss or issue. The team was helpful and responsive and certainly took their time in helping to explain the steps and the resulting set up. I would highly recommend their services to anyone looking for a good Microsoft partner for your IT project!”

Tim D.

“Great people and great service!”

Chris B.

“Wonderful IT service provider. Extremely knowledgeable and friendly staff. Solace IT is willing to help you with your company's IT needs to do as little or as much as you need. They can handle anything from help desk to fully managed IT services. They are a fantastic Microsoft Office 365 partner and can also help with Microsoft Software Assurance licensing. ”

Bradley E.

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